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Reservations
When you book your reservation, we require full name, address, telephone number, and a credit card to guarantee your arrival. A confirmation letter with instructions will be mailed upon receipt of this information and the completed charge of the security deposit. The complete rental balance is due upon arrival at the Creekside Rental office.
Security/Damage Deposit
A valid credit card will be necessary for a security deposit charge in the amount of $200.00. This deposit will be refunded no later than 7 days after your departure, assuming there were no damages, missing items, or additional cleaning required. NO EXCEPTIONS. Any damages exceeding this $200.00 deposit will be placed on your credit card. You will be charged for breakage or damage done during your visit. You will be charged full replacement coast for missing linens or other items.
Cleaning
Please leave the property clean and in similar condition as when you arrived. Linens must be removed from beds and piled in the laundry area or another area away from any baseboard heating. Dishes must be at least placed in the dishwasher and have the wash cycle started. Please do not leave any trash in or outside the unit. Call the Creekside Rental office for dumpster locations.
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Keys
The credit card presented at the rental office also acts as a "key deposit." Should all keys not be returned, your credit card will be charged a $40.00 fee. Keys must be returned to the office from which you picked them up. In some cases this will be the Creekside Fitness Center by the indoor pool, in others the Creekside Rental office in the Main Lodge.
Method of Payment
We accept Visa, MasterCard, cashier's checks, money orders, and cash.
Cancellation
Creekside Rentals requires a cancellation of two weeks (14 days) in advance of your arrival date. If cancellation is made less than two weeks prior to your expected arrival date, $100.00 of your security deposit will be kept as a cancellation fee. Guests canceling within 24 hours of their arrival date and "No Shows" may be responsible for the full reservation balance. Refunds will not be made for unfavorable weather conditions.
Forgotten Articles
Creekside Rentals is NOT responsible for lost, stolen, or forgotten articles. It is the guest(s) responsibility to contact FedEx or UPS to schedule a pick up of the items left behind. Creekside Rentals does not ship forgotten items.
Pets
Sorry! We love pets too, however, we are unable to accommodate them at this time in any of our rentals. Violation of this policy will be grounds for immediate eviction, without refund, and a fine of $250.00.
Telephone Calls
There is no charge for any local call. Long distance calls from your unit require a calling card (MCI, Sprint, etc.). You may use a credit card for a long distance call by dialing 1.800.321.0288 (AT&T) from any unit.
Firewood
Firewood may be purchased from the Community Store, located on Rt. 263 just past the entrance to Bryce Resort. Creekside Rentals does not supply firewood for any of its properties.