Reservations

When you book your reservation, we require full name, address, telephone number, and a credit card to guarantee your arrival. A confirmation letter with instructions will be mailed upon receipt of this information and the completed charge of the security deposit. The complete rental balance is due upon arrival at the Creekside Rental office.

Security/Damage Deposit

A valid credit card will be necessary for a security deposit charge in the amount of $200.00. Log Heaven, The Escape, and Quinn Peaks require a security deposit of $300.00. This deposit will be refunded no later than 7 days after your departure, assuming there were no damages, missing items, or additional cleaning required. NO EXCEPTIONS. Any damages exceeding this deposit will be placed on your credit card. You will be charged for breakage or damage done during your visit. You will be charged full replacement cost for missing linens or other items.

Cleaning

Please leave the property clean and in similar condition as when you arrived. Linens must be removed from beds and piled in the laundry area or another area away from any baseboard heating. Dishes must be at least placed in the dishwasher and have the wash cycle started. Please do not leave any trash in or outside the unit. Call the Creekside Rental office for dumpster locations.

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Keys

The credit card presented at the rental office also acts as a "key deposit." Should all keys not be returned, your credit card will be charged a $40.00 fee. Keys must be returned to the office from which you picked them up. In some cases this will be the Creekside Fitness Center by the indoor pool, in others the Creekside Realty office at the entrance of the resort, across from the miniature golf course.

Method of Payment

We accept Visa, MasterCard, cashier's checks, money orders, and cash.

Cancellation

You must provide at least 30 days advance notice to cancel your reservation without penalty. All cancellations within 30 days of your arrival date will be subject to a cancellation fee of $100.00. If we are able to secure another reservation there will be no further fees. If we are not able to book another rental, you will be responsible for 50% of your reservation amount which will be processed on the Visa or MasterCard you provided at the time of booking.

Changes to a pending reservation may be subject to a minimum processing fee of $30.00. All cancellations within 24 hours of an arrival date and "No Shows" will be responsible for the full reservation balance and automatically forfeit the refundable deposit. This policy may also apply to reservation changes or transfers to another property and is subject to change without prior notice. Refunds will not be made for unfavorable weather conditions.

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Forgotten Articles

Creekside Rentals is NOT responsible for lost, stolen, or forgotten articles. It is the guest(s) responsibility to contact FedEx or UPS to schedule a pick up of the items left behind. Creekside Rentals does not ship forgotten items.

Pets

Sorry! We love pets too, however, we are unable to accommodate them at this time in any of our rentals. Violation of this policy will be grounds for immediate eviction, without refund, and a fine of $250.00.

Telephone Calls

There is no charge for any local call. Long distance calls from your unit require a calling card (MCI, Sprint, etc.). You may use a credit card for a long distance call by dialing 1.800.321.0288 (AT&T) from any unit.

Firewood

Firewood may be purchased from the Community Store, located on Rt. 263 just past the entrance to Bryce Resort. Creekside Rentals does not supply firewood for any of its properties.

Late Arrivals

All guests arriving after rental office hours must request a leave key in advance. The full rental amount must be paid in order for a leave key request to be completed. Upon completion of payment, we will provide late arrival instructions and the code to the lock box where you will find directions, a map, and keys to your rental property.

Trash Removal

Not all of our private home rentals have trash pick up so if there are no trash receptacles at the top of the driveway it is your responsibility to remove all trash. There is a dumpster on Rt. 263 East (on your left) on your way home or in Orkney Springs which is less than 5 miles from Bryce Resort. For directions to the Orkney Springs dumpster please call the rental office. If there are trash receptacles outside please make sure all trash is bagged and in those containers. You are responsible for disposing of any trash that does not fit in the outside receptacles. Failure to remove your trash will result in a charge of $10 per bag.

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